We want you to be happy with your purchase. If you are not satisfied with your order for any reason, we are here to help you.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at nicola@spiritstone.com.au.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at nicola@spiritstone.com.au and send your item to: PO Box 232, North Tamborine, QLD, 4272, Australia.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: PO Box 232, North Tamborine Mountain, QLD, 4272, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note that we have no control over the times it takes to reach you via Australia Post.
Shipping charges for your order will be calculated and displayed at checkout.
Free local delivery is available for orders on Tamborine Mountain. Please use the code LOCAL at checkout.
Deliveries are made from Tamborine Mountain, Queensland, Australia on business days. You will receive notifications via email and/or sms from Australia Post regarding delivery of your parcel (within Australia) and sometimes International.
We offer international shipping.
At this time there may be some countries we cannot ship to. If this occurs, we will contact you for an alternative delivery method or offer you a refund.
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Spirit Stone is not responsible for these charges if they are applied and are your responsibility as the customer.
When your order has shipped, you will receive an email notification from Australia Post which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
